S & J Holistic Health Ltd (t/a Mystical & Holistical)

Last updated: 20 August 2026

1. About Us

These Terms & Conditions apply to all services provided by S & J Holistic Health Ltd, trading as Mystical & Holistical (“we”, “us”, “our”).

Our services are provided to support relaxation, wellbeing, self-care, personal development and spiritual exploration.

By making a booking, attending an appointment, workshop or event, or purchasing a service from us, you confirm that you have read and understood these Terms & Conditions and agree to be bound by them.

2. Our Services

We currently offer a range of holistic, wellbeing and spiritual services, including:

• Indian Head Massage

• Natural Lift Facial Massage

• Traditional Thai Foot Massage

• Hopi Ear Candles

• Full Body Massage

• Back, Neck & Shoulder Massage

• Back & Legs Massage

• Psychic & Medium Readings

• Energy Healing, including Angelic Reiki, Aura Energy Healing, Crystal Healing and Dragon Heart Healing

• Ocean Plasma Therapy

• Facials using Tropic skincare products

• Spiritual development workshops, courses and events

The exact services available, treatment durations and prices are as advertised at the time of booking.

We reserve the right to introduce, amend, suspend or withdraw services where reasonably necessary.

3. Nature of Our Services

Our holistic and complementary services are intended to support relaxation, wellbeing, self-care and personal or spiritual development.

Unless expressly stated otherwise, our services are not medical treatments and are not intended to diagnose, prevent, treat or cure any medical condition or illness.

Our practitioners do not provide medical, psychiatric, psychological, legal or financial advice.

Holistic and spiritual services should not be regarded as a replacement for advice, diagnosis or treatment from a suitably qualified healthcare professional.

Individual experiences and outcomes will vary and no particular result is guaranteed.

4. Health Information and Consultation

Before certain treatments, we may ask you to complete a consultation or health questionnaire.

You are responsible for providing accurate and complete information about any relevant:

• medical conditions;

• injuries;

• allergies;

• skin conditions;

• medications;

• pregnancy;

• recent surgery or procedures;

• disabilities or mobility issues;

• contagious or infectious conditions;

• mental health circumstances;

• or any other condition that may affect your ability to safely receive a treatment.

You must inform us if your health circumstances change between appointments.

Failure to provide relevant information may affect our ability to determine whether a treatment is suitable for you.

We reserve the right to decline, postpone, modify or stop a treatment where we reasonably believe that continuing may not be appropriate or safe.

5. Medical Advice

If you are unsure whether a treatment is appropriate for you because of a medical condition, medication, pregnancy, recent surgery or other health concern, you should seek advice from your GP or another suitably qualified healthcare professional before booking or attending.

We may request confirmation from an appropriate healthcare professional before providing certain treatments where we consider this necessary.

Nothing in these Terms & Conditions prevents you from exercising your statutory rights or seeking independent medical advice.

6. Massage Treatments

Our massage treatments include Indian Head Massage, Full Body Massage, Back, Neck & Shoulder Massage, Back & Legs Massage and Traditional Thai Foot Massage.

Massage is provided as a complementary wellbeing service intended to promote relaxation and general wellbeing.

You must inform your practitioner before treatment of any relevant health condition, injury, medication, pregnancy or other circumstance that may affect the treatment.

Your practitioner may adapt or decline a treatment if necessary for your safety.

You may request that the pressure, technique or treatment area is changed or that the treatment is stopped at any time.

Appropriate professional draping will be used during massage treatments.

No inappropriate or sexual contact is permitted or provided.

7. Natural Lift Facial Massage and Facials

Natural Lift Facial Massage and facials using Tropic skincare products are provided for relaxation, wellbeing and skincare purposes.

Please inform us before treatment of any known allergies, sensitivities, skin conditions, recent cosmetic procedures, medication or other circumstances that may affect your suitability for treatment.

Where appropriate, we may recommend a patch test before using particular skincare products.

We cannot guarantee that a particular cosmetic or skincare result will be achieved.

If you experience discomfort, irritation or an adverse reaction during treatment, please inform your practitioner immediately.

8. Hopi Ear Candles

Hopi Ear Candle treatments are provided as a complementary relaxation and wellbeing service.

They are not a medical treatment and are not intended to diagnose, treat or cure ear conditions or other medical conditions.

We will not carry out the treatment where we believe that doing so may be unsuitable or unsafe.

You should tell us before treatment if you have any relevant ear condition, ear infection, perforation or previous ear surgery, or if you have any other health concern that may affect the treatment.

Where appropriate, we may recommend that you seek advice from your GP or another suitably qualified healthcare professional before treatment.

9. Energy Healing

Our energy-healing services include:

• Angelic Reiki

• Aura Energy Healing

• Crystal Healing

• Dragon Heart Healing

These services are complementary spiritual and wellbeing practices.

They are not medical treatments and are not intended to diagnose, prevent, treat or cure illness or disease.

Energy healing should not replace medical treatment, medication or professional healthcare advice.

You remain responsible for your own healthcare decisions and should continue any treatment prescribed by your healthcare professional unless advised otherwise by that professional.

10. Psychic and Medium Readings

Psychic and Medium Readings are offered for personal reflection, spiritual exploration and entertainment.

Information, impressions, messages, interpretations or guidance provided during a reading are matters of personal interpretation and should not be treated as guaranteed facts or predictions.

We cannot guarantee that a reading will provide a particular message, connection, outcome or experience.

You remain responsible for your own decisions and actions.

Information received during a reading should not be used as the sole basis for decisions concerning medical treatment, mental health, finances, legal matters, relationships or other significant life decisions.

We do not provide medical, legal, financial or psychological advice through psychic or medium readings.

11. Ocean Plasma Therapy

Ocean Plasma Therapy is provided as a complementary wellbeing service in accordance with the service offered by Mystical & Holistical.

It is not intended to replace medical diagnosis, treatment or advice from a qualified healthcare professional.

We do not make any guarantee regarding a particular health or wellbeing outcome.

You must provide accurate information regarding your health and inform us of any relevant medical condition, medication, pregnancy, allergy or other circumstance before treatment.

We reserve the right to decline or postpone treatment where we reasonably consider this necessary for your safety.

12. Consent to Treatment

Before treatment begins, you will be given the opportunity to discuss the treatment and raise any questions or concerns.

You may withdraw your consent and ask for treatment to stop at any time.

Our practitioners may also stop a treatment if they believe it is inappropriate or unsafe to continue.

Consent to treatment does not remove your statutory rights.

13. Children and Young People

Unless specifically agreed in advance, our treatments and services are intended for clients aged 18 years and over.

Where we agree to provide a service to anyone under 18, appropriate parental or guardian consent and any additional safeguarding arrangements required by us must be in place before treatment.

We reserve the right to request proof of age.

14. Booking Appointments

Appointments may be booked by telephone, email, social media, online booking system or any other booking method we make available.

An appointment is considered confirmed once we have accepted the booking and, where applicable, received the required deposit or payment.

Please ensure that the contact details you provide are accurate.

We may send appointment reminders using the contact details you have provided.

15. Payment

Payment must be made using the payment method and within the timeframe agreed at the time of booking.

Where a deposit is required, the appointment or event place may not be considered confirmed until the deposit has been received.

Any outstanding balance is payable by the date specified when booking or, unless otherwise agreed, before the treatment or event begins.

Our current prices will be communicated before you commit to a booking.

Prices may be changed for future bookings, but a confirmed booking will not normally be affected by a subsequent price change.

16. Deposits

Where we request a deposit, the deposit is intended to secure your appointment, treatment, course or event place.

Deposits may be retained where a client cancels outside the applicable cancellation period or fails to attend, subject to applicable UK consumer law.

Where reasonably possible, and at our discretion, we may offer to transfer a deposit to another appointment or date.

Nothing in this clause is intended to restrict any statutory cancellation or refund rights you may have.

17. Cancellation and Rescheduling

If you need to cancel or rearrange an appointment, please give us as much notice as possible.

Unless different terms have been stated for a particular service, event or course:

• 48 hours or more notice: we will normally endeavour to rearrange your appointment without an additional cancellation charge.

• Less than 48 hours notice: we reserve the right to charge the full appointment fee or retain any deposit paid.

• Non-attendance: we reserve the right to charge the full appointment fee.

• Repeated cancellations or non-attendance may result in future appointments requiring payment in full in advance.

We will always consider genuine exceptional circumstances reasonably.

Where a booking is made online, by telephone, email or another distance method, statutory consumer cancellation rights may apply in certain circumstances. Where such rights apply, they will take precedence over any conflicting provision in these Terms & Conditions.

18. Statutory Cancellation Rights

Where UK consumer legislation gives you a right to cancel a contract, we will honour those rights.

For certain distance or off-premises contracts, consumers may have a statutory 14-day cancellation period, although exceptions and specific rules can apply to particular services and circumstances.

If you specifically request that a service begins during a statutory cancellation period, additional requirements may apply.

We recommend contacting us if you are unsure about your cancellation rights.

19. Late Arrival

Please arrive on time for your appointment.

If you arrive late, we will endeavour to provide as much of your booked treatment as possible within the remaining appointment time.

Where the appointment has to finish at the originally booked time, the full appointment price may still be payable.

Where you arrive too late for the treatment to be carried out safely or appropriately, we may treat the appointment as cancelled.

20. If We Need to Cancel

Occasionally we may need to cancel or rearrange an appointment because of illness, emergency, unforeseen circumstances, venue issues or circumstances outside our reasonable control.

Where we cancel a prepaid appointment and cannot offer a suitable alternative, we will refund the amount paid for the affected service.

Where possible, we will offer an alternative appointment.

21. Workshops, Courses and Spiritual Development Events

Places at workshops, courses and events may be limited.

A place will normally be secured once the required payment or deposit has been received.

Specific payment deadlines, deposit arrangements and cancellation terms may be provided for individual events and will apply in addition to these Terms & Conditions.

We reserve the right to make reasonable changes to the timetable, content, practitioner or venue where circumstances require.

22. Personal Responsibility

You participate in our services voluntarily and remain responsible for your own wellbeing.

You should immediately tell your practitioner if you feel unwell, uncomfortable, distressed or unable to continue.

You may ask for a treatment or session to stop at any time.

We may stop a session where we reasonably believe that continuing could place you, our practitioner or another person at risk.

23. Professional Boundaries

We maintain professional boundaries at all times.

Our services do not include sexual services or inappropriate physical contact.

Any physical contact involved in a treatment will be relevant to the service being provided and carried out professionally.

You may decline any aspect of a treatment or ask for treatment to stop.

We reserve the right to terminate a session immediately where a client's behaviour is inappropriate, sexualised, threatening, abusive or otherwise unacceptable.

24. Confidentiality

We respect the privacy and confidentiality of our clients.

Information shared with us during a consultation or session will be treated confidentially except where disclosure is:

• required by law;

• necessary to protect a child or vulnerable person;

• necessary where there is a serious risk of harm to you or another person; or

• otherwise permitted or required by law.

Confidentiality and data protection are subject to our separate Privacy Policy.

25. Health and Personal Data

We may need to collect information about your health and circumstances to assess the suitability and safety of certain treatments.

Information concerning health is treated as special category personal data under UK GDPR and requires appropriate protection.

We will only collect information that is reasonably necessary for our purposes and will handle it in accordance with applicable data protection legislation.

Where we rely on explicit consent for processing special category information, that consent will be obtained in an appropriate manner and can be withdrawn, subject to applicable legal requirements.

Please see our Privacy Policy for full details of how we collect, use, store and protect your personal information.

26. Complaints

We want every client to have a positive experience.

If you are unhappy with any aspect of our service, please contact us as soon as reasonably possible so that we have the opportunity to understand and resolve the matter.

Email: sandjholistichealth@outlook.com
Telephone: 07359 682958

We will consider complaints fairly and aim to respond within a reasonable timeframe.

27. Liability

Nothing in these Terms & Conditions excludes or limits any liability which cannot legally be excluded or limited under UK law.

This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

We will provide our services with reasonable care and skill.

Subject to your statutory rights, we cannot accept responsibility for consequences arising from inaccurate or incomplete information provided by you, failure to disclose relevant health information, or failure to follow reasonable instructions given before, during or after a treatment.

Nothing in these Terms & Conditions affects your statutory consumer rights.

28. Personal Belongings

Clients remain responsible for their personal belongings while attending Mystical & Holistical or any other venue where our services are provided.

We cannot accept responsibility for loss, theft or damage to personal belongings except where this results from our negligence or where liability cannot legally be excluded.

29. Photography, Video and Recording

Photography, video or audio recording may occasionally take place during workshops or events.

Where we intend to use an identifiable image or recording of you for promotional purposes, we will seek the appropriate permission where required.

Clients must not photograph, film or record another client, practitioner or participant without their permission.

30. Intellectual Property

All website content, written materials, photographs, graphics, logos, branding, workshop materials and other materials supplied by S & J Holistic Health Ltd remain our intellectual property or are used with permission.

Materials supplied for personal use must not be copied, reproduced, distributed, published or commercially exploited without our prior written permission.

31. Third-Party Products and Suppliers

We may use products supplied by third parties as part of our services, including Tropic skincare products.

We will take reasonable care when selecting and using products as part of a treatment.

You must inform us of known allergies, sensitivities or other relevant information before treatment.

Where appropriate, a patch test may be required before certain products are used.

32. Venue

Our services may be provided at Mystical & Holistical, Stratford Garden Centre, or at another venue specified at the time of booking.

Clients must comply with reasonable health, safety and venue requirements.

Where a third-party venue has its own terms and conditions, those terms may also apply.

33. Force Majeure

We will not be responsible for a failure or delay in providing services caused by circumstances outside our reasonable control, including serious illness, accident, fire, flooding, severe weather, power failure, transport disruption, government restrictions or other unforeseen events.

Where reasonably possible, we will contact affected clients and offer an alternative appointment, date or appropriate remedy.

34. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes in our services, business practices or legal requirements.

The current version will be published on our website and will include the date on which it was last updated.

35. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any applicable consumer rights.

36. Your Statutory Rights

Nothing in these Terms & Conditions is intended to exclude, restrict or remove any rights you have under applicable UK consumer protection legislation.

Where a provision of these Terms & Conditions conflicts with a mandatory statutory right, the statutory right will take precedence.

37. Contact Details

S & J Holistic Health Ltd
Trading as: Mystical & Holistical

Address:
Stratford Garden Centre
Campden Road
CV37 8LW

Telephone: 07359 682958

Email: sandjholistichealth@outlook.com

Website: www.sandjholistichealth.com

Company: S & J Holistic Health Ltd

Last updated: 20 August 2026